Privacy Policy

1. Information We Collect

Personal Information

We may collect personal information that you voluntarily provide to us when you:

• Register for an account
• Subscribe to our newsletter
• Participate in activities on our services
• Contact us for support

This information may include:

• Name and email address
• Username and password
• Payment information (processed securely through third-party payment processors)
• Any other information you choose to provide

Automatically Collected Information

When you access our services, we automatically collect certain information about your device, including:

• IP address and browser type
• Operating system and device information
• Pages viewed and time spent on pages
• Referring website addresses
• App usage data and interaction patterns

Learning Progress Data

To provide our personalized learning experience, we collect:

• Cards you've viewed and completed
• Daily challenge participation and results
• Learning preferences and progress metrics
• User-generated content and prompts you create

2. How We Use Your Information

We use the information we collect to:

• Provide and maintain our services: Process your account, deliver content, and enable core functionality
• Personalize your experience: Customize content recommendations and track your learning progress
• Improve our services: Analyze usage patterns to enhance features and user experience
• Communicate with you: Send updates, newsletters, and respond to your inquiries
• Process transactions: Handle subscriptions and in-app purchases
• Ensure security: Detect and prevent fraud, abuse, and security incidents
• Comply with legal obligations: Meet regulatory requirements and enforce our terms

3. How We Share Your Information

We do not sell your personal information. We may share your information in the following circumstances:

Service Providers

We may share your information with third-party service providers who perform services on our behalf, such as:

• Cloud hosting providers (e.g., AWS, Google Cloud)
• Analytics services (e.g., Google Analytics)
• Payment processors (e.g., Stripe, Apple Pay)
• Email service providers
• Customer support tools

These providers are contractually obligated to protect your information and use it only for the purposes we specify.

Legal Requirements

We may disclose your information if required to do so by law or in response to valid requests by public authorities (e.g., court orders, government agencies).

Business Transfers

If Promptfull is involved in a merger, acquisition, or sale of assets, your information may be transferred as part of that transaction. We will notify you of any such change.

With Your Consent

We may share your information for any other purpose with your explicit consent.

4. Data Retention

We retain your personal information only for as long as necessary to fulfill the purposes outlined in this Privacy Policy, unless a longer retention period is required or permitted by law.

When you delete your account, we will delete or anonymize your personal information within 30 days, except where we are required to retain certain information for legal or regulatory purposes.

5. Your Privacy Rights

Depending on your location, you may have certain rights regarding your personal information:

Access and Portability

You have the right to request a copy of the personal information we hold about you and to receive it in a structured, commonly used format.

Correction

You can request that we correct inaccurate or incomplete personal information.

Deletion

You can request that we delete your personal information, subject to certain legal exceptions.

Objection and Restriction

You can object to or request that we restrict the processing of your personal information in certain circumstances.

Withdraw Consent

Where we rely on your consent to process your information, you can withdraw that consent at any time.

To exercise any of these rights, please contact us at privacy@promptfull.com. We will respond to your request within 30 days.

6. Security

We implement appropriate technical and organizational security measures to protect your personal information, including:

• Encryption of data in transit and at rest
• Regular security assessments and updates
• Access controls and authentication mechanisms
• Employee training on data protection

However, no method of transmission over the Internet or electronic storage is 100% secure. While we strive to protect your information, we cannot guarantee absolute security.

7. Children's Privacy

Our services are not intended for children under 13 years of age (or 16 in the European Economic Area). We do not knowingly collect personal information from children under these ages.

If you are a parent or guardian and believe your child has provided us with personal information, please contact us at privacy@promptfull.com so we can delete it.

8. International Data Transfers

Your information may be transferred to and processed in countries other than your country of residence. These countries may have data protection laws that differ from those in your country.

When we transfer your information internationally, we ensure appropriate safeguards are in place, such as:

• Standard contractual clauses approved by the European Commission
• Privacy Shield certification (where applicable)
• Other legally approved transfer mechanisms

9. Cookies and Tracking Technologies

We use cookies and similar tracking technologies to collect information about your browsing activities. Cookies are small data files stored on your device.

Types of Cookies We Use

• Essential Cookies: Required for basic site functionality
• Analytics Cookies: Help us understand how visitors use our site
• Preference Cookies: Remember your settings and preferences
• Marketing Cookies: Track your activity to show relevant advertisements

You can control cookies through your browser settings. However, disabling certain cookies may limit your ability to use some features of our services.

10. Third-Party Links

Our services may contain links to third-party websites or services that are not operated by us. We have no control over and assume no responsibility for the content, privacy policies, or practices of any third-party sites or services.

We encourage you to review the privacy policy of every site you visit.

11. Changes to This Privacy Policy

We may update this Privacy Policy from time to time. We will notify you of any material changes by:

• Posting the new Privacy Policy on this page
• Updating the "Last updated" date
• Sending you an email notification (for significant changes)

Your continued use of our services after any changes constitutes your acceptance of the updated Privacy Policy.

12. Contact Us

If you have any questions, concerns, or requests regarding this Privacy Policy or our data practices, please contact us:

We will respond to your inquiry within 30 days.

13. Additional Information for EU/EEA Residents

If you are located in the European Union or European Economic Area, you have additional rights under the General Data Protection Regulation (GDPR):

Legal Basis for Processing

We process your personal information based on:

• Consent: Where you have given us permission
• Contract: To fulfill our obligations to you
• Legitimate interests: For business purposes that don't override your rights
• Legal obligation: To comply with applicable laws

Data Protection Officer

We have appointed a Data Protection Officer who can be reached at dpo@promptfull.com.

Right to Lodge a Complaint

You have the right to lodge a complaint with your local data protection authority if you believe we have not handled your personal information properly.

14. California Privacy Rights

If you are a California resident, you have specific rights under the California Consumer Privacy Act (CCPA):

• Right to Know: Request information about the personal information we collect, use, and share
• Right to Delete: Request deletion of your personal information
• Right to Opt-Out: Opt-out of the sale of your personal information (we do not sell personal information)
• Right to Non-Discrimination: Not be discriminated against for exercising your privacy rights

To exercise these rights, contact us at privacy@promptfull.com or call 1-800-XXX-XXXX.